The HR Help-Desk is a centralized and user-friendly platform designed to streamline communication and provide extensive assistance for a variety of HR-related inquiries. Employees can submit inquiries, seek guidance, and obtain information on a diverse range of categories. Here are some of the key categories for inquiries and general HR-related matters that employees can submit through the Help-Desk:
- Exit ReEntry
- Final Exit
- Dependents Visit/Iqama
- Iqama Issuance/Renew
- Iqama/Passport Update Information
- Clearance
- Employment Certificate
- Information Update
- Kids Educational Grant
- Tickets
- Staff Transfer Request Service
- Retirement and Service Extension
- Business Trips
- Vacations
- Housing Loan
- Staff Promotion
- HR Cognos BI
- HR Digital Solutions
- HR E-Services
- Oracle Fusion
- Recruitment Request
- Employment contracts
- Housing Requests
- Faculty Promotion
- Staff Transfer Request Service
- Overtime
- Per diem
- Payroll
- Teaching Allowance Request
- Complaints and grievances
- Scholarship
- Staff Training
- Faculty Evaluation
- Staff Evaluation
- Employee Performance Agreement
- Request a general inquiry
In addition to the inquiry submission system, the HR Help-Desk provides a comprehensive knowledge base. The "Knowledge Base Assistant" serves as a valuable resource for faculty and staff at King Fahd University of Petroleum and Minerals. This knowledge base assistant offers quick and reliable information on university procedures, policies, and day-to-day activities. Users can find answers to queries related to administrative processes, academic requirements, and general inquiries, enhancing efficiency through self-service options. The knowledge base is regularly updated, ensuring that the KFUPM community has access to the latest information and resources, contributing to a smoother and more informed experience for everyone at KFUPM.
